Online Refunds and Returns
CHANGE OF MIND FOR ONLINE ORDERS
If you simply change your mind and the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund within seven days. You must contact us within seven days of receiving the item with your name and order number before returning any items. A restocking fee of 10% applies, and the cost of returning the item to us is your responsibility. Please note we have a no refund or change of mind policy on clearance, sale items, or food items.
Items returned must be in ‘as-new’ condition. This means returned items must be unused in their original packaging and in a condition suitable for resale.
- The cost of returning the item to us is your responsibility.
- A restocking fee of 10% applies.
- The $14.99 shipping fee will not be refunded, and if you have purchased an item using a free shipping offer and returned it because you changed your mind, we will deduct the actual shipping cost to us from your refund.
After we have received your item and confirmed it is in ‘as-new’ condition, our customer care team will issue you with a store credit or refund of the purchase price, less the initial delivery costs if applicable. If any items are deemed to be damaged after leaving the store, this will be classed as misuse and not eligible for a refund. If we cannot be satisfied that you purchased the product from us, we will not accept your product for return.
When returning goods, we recommend you use registered post or a trackable courier, as we cannot accept responsibility for items lost in transit to us.
Please call our Leura store on 0247 842431 or visit our Contact Us page to send a message to our customer care team for further assistance.
FAULTY ITEMS
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken, or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law, please contact us as soon as possible with your name and order number, and our customer care team will advise you on the next steps.
Please call our Leura store on 0247 842431 or visit our Contact Us page to send a message to our customer care team for further assistance.
CHANGE OF MIND FOR IN-STORE PURCHASES
Our in-store returns policy is different from the above. For information on our in-store policy, please call the store at which you purchased from. Online orders cannot be refunded in-store.